Who is my contact? / Where is the nearest office? / Where is the headquarter location? / Where can I get my equipment serviced?
Eastern Regional Support Offices
ALLENTOWN
1510 Valley Center Parkway, Suite 110, Bethlehem, PA 18017
Tel: 610-758-8190 Fax: 610-758-8154
BURLINGTON
289 Hurricane Lane, suite 101, Williston, VT 05495
Tel: 802-879-8974 Fax: 802-879-9522
RICHMOND
Lockwood Business Center
9097 Atlee StationRd. Suite 317, Mechanicsville, VA 23116
Tel: 804-730-2980 Fax: 804-730-2970
Central Regional Support Offices
AUSTIN
1515 S. Capital of Texas Hwy, Ste. 220, Autin TX 78746
Tel: 512-451-3936 Fax: 512-459-3188
REPAIR CENTER
Advantest America Inc.
1100 Busch Parkway Buffalo Grove, IL 60089
Mountain Regional Support Office
BOISE
1501 W. Federal Hwy, Boise ID 83705
Tel: 408-988-7700 Fax: 408-988-2615
Western Regional Support Offices
FOLSOM
103 Woodmere Road, Suite 100, Folsom CA 95630
Tel: 916-983-1733 Fax: 916-983-1737
PORTLAND
7204 S.W. Durham Road, Suite 600, Portland OR 97224
Tel: 503-639-4787 Fax: 503-639-4857
SANTA CLARA (HEADQUARTERS)
3201 Scott Blvd, Santa Clara, CA 95054
Tel: 408-988-7700 Fax: 408-988-2615
EDISON (HEADQUARTERS)
258 Fernwood Avenue, Edison, NJ 08837
Tel: 732-346-2600 Fax: 732-346-2610
How do I get replacement equipment?
Advantest has two module exchange programs. The Normal Module Exchange plan enables customers to replace defective modules with one from their on-site spares kit. The Advanced Module Exchange program is for customers who need a replacement part. Advantest's Customer Engineers can help you decide which plan is best for you. Contact a Customer Service Engineer in your area.
Where do I ship my defective board?
After receiving an RMA#/USPR# from a CE Administrator the board should be directly shipped to the Parts Center in Buffalo Grove.
How do I obtain a repair tag?
Repair tags can be obtained from CE Engineers, CE Administrators, or the Repair Center upon request.
How can I detect a defective board?
Running a diagnostics test the machine will detect a defective board. A CE Engineer should be called to assist in isolating a defective board.
How do I get an RMA # (Returned Material Authorization)?
All CE administrators as well as the Parts Center issue RMA numbers. Boards will not be accepted without an RMA number. Failure to obtain an RMA number may delay your repair turn around time.
How do I pack a board?
To properly pack a board you must double box. Pack the board box in a shipping package with anti static or bubble wrap using proper shipping instructions
What is your service response time?
Maximum Response Time Advantest America, Inc. will have a service person on the customer's site to effect a repair following telephone consultation with Advantest America, Inc. within 8 business hours for contract support, and within 72 business hours for on-call support outside normal business hours, service will not be provided unless pre-approved by Advantest America, Inc. on a contract basis.
If a service call is placed after 5:00pm, service will be provided on the next normal business day (unless specified by contract)
What are your hours of operation?
Normal Business hours are Monday through Friday 8am to 5pm. In some cases Customer Engineering hours extend long after 5pm to complete a job.
What is a standard warranty?
Advantest's Standard Warranty includes on site repair, Normal Module Exchange or Advanced Module Exchange, Preventive Maintenance (Option), Test System Calibration, and Telephone Consultation.
What is covered in Preventive Maintenance?
The Preventive Maintenance (PM) procedure includes cleaning, adjusting, inspecting, calibrating, and verifying of system operation and is performed once a year. This is an option in the Cooperative Maintenance Agreement.
What is covered in a Customer Maintenance Agreement?
A CMA covers all parts, travel, and labor under normal working hours. Consumable parts are not covered.
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