What does an IT support analyst do?
Technical support (or IT help) professionals help resolve customers’ technical problems via email, phone, social media and in person.
Professionals in this area either paintings in-house (providing help within a specific organization) or offer assistance and offerings to other businesses, to customers of a selected product, or on an ad hoc basis. For example, there's a growing marketplace for on-demand services for home and office tech repair, set-up and troubleshooting. Companies imparting this provider dispatch their help analysts whilst summoned to fix some thing from a cracked iPhone display to a tricky installation or a computer riddled with malware.
Typical obligations include:
- logging and processing assist calls
- putting in and configuring laptop hardware, software, systems, networks, printers, and scanners
- planning and mission scheduled upkeep upgrades
- putting in bills for a team of workers, making sure that they know how to log in
- fixing password issues
- talking to customers and laptop customers to decide the nature of any issues they encounter
- responding to breakdowns
- investigating, diagnosing and fixing computer software program and hardware faults
- repairing system and changing parts supervising junior engineering and technical group of workers
- obtaining alternative or specialist components, fixtures or fittings
- checking laptop equipment for electric safety
- maintaining information on software licenses
- managing shares of system, consumables and different supplies
The common profits for a Technical Support Analyst is $48,609 per year in the United States. Salary estimates are based totally on 529 salaries submitted anonymously to Indeed by Technical Support Analyst employees, users, and gathered from past and present job commercials on Indeed within the beyond 36 months.