Customer Service Agreement

Advantest can tailor a support package to meet your specific hardware and software needs

Ensuring that your systems remain up and running at peak performance is a critical part of your operations.

Our high-quality global support teams offer a variety of support options to help keep your systems at peak performance.

These support packages deliver high value and efficiency for our customers, enabling you to focus on your business results.

Support packages vary by platform, but typically include such deliverables as:

  • Support from a variety of engineering expertise
  • Module exchange
  • Software update subscription service
  • Calibration
  • Preventive Maintenance

Customize your support to your test environment needs by adding a value option to your base package.

Value options, including on-demand spares or on-site support, can enhance the support level, coverage hours, response time, and other deliverables can optimize the efficiency operational effectiveness of your system.

Customer on a maintenance agreement will also enjoy preferential rate and response on incidental service like

  • System Relocation
  • System Overhaul
  • Training